Your place will look spotless
AREAS SERVICED
Unless indicated otherwise, we will clean every area in your home according to the following list, to the best of our ability in the cleaning time that you have requested. Exceptions and special instructions are indicated below the service list.
Living Spaces, Bedrooms & General Areas
Dust furniture, furnishings & window sills
Clean Floors
Empty wastebaskets
Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
Spot clean walls as neededClean Floors
Kitchen
Clean counters, sinks/stovetops, tables & small appliances
Clean Floors
Wipe down face of dishwasher, refrigerator, oven doors
Cabinets (outside only)
Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
Spot clean walls as needed
Bathroom
Thoroughly clean counters, toilets, sinks and bathtub/shower
Clean floors
Cabinets (outside only)
Doors, frames, window frames, light fixtures (with step stool provided), vents, fans, & baseboards as needed
Spot clean walls as needed
AREAS WE DO NOT SERVICE
As it is our goal to always provide our clients with outstanding service due to the safety of our cleaning consultants and the utmost concern of your delicate items we can not provide the following services:
Moving for any furniture
Cleaning homes that have been infested with bed bugs
Cleaning large areas of floors by hand
Use of ladders higher than 3 feetCleaning of cat litter boxes
Handling of pet feces
Cleaning of fireplaces
Hand washing clothes
Providing laundry services when the laundry facilities are not located inside your building
Cleaning outside of windows that do not flip forward
Cleaning outside of larger than standard size windows. Standard size windows are 40" width by 60" height
Stepping on kitchen counters to clean the top of cabinets
Reorganizing clothing closets. We only clean the bottom of closet floors
Lifting or moving of heavy items
Cleaning inside of toilettes without a proper toilette brush.
PAYMENT TERMS
Green Candy only accepts payment via credit card. We gladly accept American Express, Visa, MasterCard and Discover. The client has authorized Green Candy to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client. The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should Green Candy not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject to a $15.00 late payment fee.
SPECIAL REQUEST
Unless otherwise requested the following areas will not be serviced in general cleanings: Inside of the refrigerator , inside of the stove , outside of windows and laundry services. Per your request we will glady provide the above services. Please be aware that the above services add addtional time to your cleaning appointments which will result in additional charges.
ESTIMATED CLEANING TIMES
Every home is different and requires different cleaning times. As we do not perform in home estimates for our general cleanings and/or first time cleanings our phone estimates are based on the information each client gives our office representatives. Often upon arrival to the home and after a walk through of the space it can be determined that the appointment will require additional time to clean the entire space. If additional time is needed Green Candy will always call the client before the end of the appointment. If the client authorizes the additional time requested by Green Candy the client understands that additional charges will be incurred. If the client does not authorize the additional time requested the client understands that Green Candy will complete the job to the best of their ability. The client also understands that if they do not approve the additional time that the entire home may not be cleaned and that Green Candy will clean priority areas given by the client first.
Note : If the appointment requires additional time and Green Candy cannot contact the client during the duration of the appointment, Green Candy will leave the appointment at the end of the scheduled cleaning time and will complete the job to the best of the cleaning consultant's ability.
Note : All intial cleanings generally take longer as it is the first time we are cleaning your home.
SUPPLIES & EQUIPMENT
Green Candy cleaning consultants arrive equipped with basic cleaning products manufactured by eco-friendly, socially responsible companies. We require that you have basic cleaning tools in your home such as a broom and dust pan, a sponge mop and bucket, a toilet bowl brush, a step stool, garbage bags and a vacuum cleaner. Green Candy can supply these tools (with the exception of a vaccum cleaner) for an additional fee. Please let us know when you book your appointment if we will need to supply you with any such tools. In addition, please be aware that if proper cleaning tools are not provided or if the cleaning tools provided are not quality tools, they may effect the quality of the job performed and the time it takes to complete the job.
CANCELLATION, RESCHEDULING AND NON-ENTRY POLICY
We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 48 (business) hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment within less than 48 (business) hours of your scheduled appointment, you will incur a $35 cancellation feeper scheduled cleaning consultant .
OFFICE HOURS
Our standard office hours are Monday through Friday 9:00 a.m. - 5:00 p.m. and Saturday 9:00 a.m. - 11:00 a.m. and we welcome your calls.
FOUL WEATHER POLICY
In the event a Green Candy employee cannot clean your home due to extreme weather conditions, although we are unable to issue a refund we will gladly reschedule your appointment to the next available cleaning day. In most case your appointment will be reschedule within 3-5 days after the original appointment date.
SAFETY POLICY
Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 30", and lifting objects weighting more than 20 pounds. We do not clean bodily fluids, pet accidents or any other substance which may pose a health or safety hazard to our employees. Green Candy reserves the right to remove an employee from a job site at any time if safety is of concern or if integrity is in question.
NO BLEACH POLICY
Though Green Candy only uses non-toxic cleaning products when performing services on occasions we have been asked if provide by the client to use Chlorine Bleach. Due to the health concerns of our cleaning consultants and to adhere to our green philosophy Green Candy will not use any Chlorine Bleach when performing cleaning or laundry services. We will gladly use a non-toxic chlorine free bleach if provided by the client.
FIREPLACES
Due to the health risks associated with the inhalation of soot, Green Candy does not clean soot from fireplaces. We will gladly clean around the fireplace. Should you require fireplace cleaning, Green Candy can suggest a reputable company to assist you.
WINDOW CLEANING
We understand that window cleaning can be a very important part of having a thorough cleaning. Window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can be very dangerous for our cleaning consultants. To assist in our employees safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, Green Candy does not take responsibility for windows damaged during window cleaning services.
LAUNDRY (NO LIABILITY CLAUSE)
There may be times in which a client may require Green Candy to perform laundry services. We are happy to assist with this service however please be aware that due the delicate nature of this service Green Candy does not assume responsibility for any laundry damages . As a precaution we advise that you presort your laundry and that you do not include delicate or dry clean only items in your laundry bags. By providing only sheets and towels for this service this drastically reduces the possibility for laundry damages. Additionally, the client understands that laundry services will add an additional hour or more to the appointment time. We require that you provide all laundry detergent and necessary monies for operating laundry machines. Please leave all laundry supplies in a clearly visible area.
PETS
At Green Candy we understand how important your pets are to you. We are a pet friendly company and will gladly receive special instructions regarding your pet's safety. We do ask however if your pet/pets becomes stressed or agressive when around unfamilar people that you contain them in a locked area during the cleaning. Due to health concerns, Green Candy cannot allow their cleaning consultants to handle any pet feces.
DAMAGES
Green Candy cleaning professionals treat your home with the utmost respect. However, due to the nature of our business, accidents can happen. Should a damage occur to your property during a Green Candy appointment, please notify our office immediately after the cleaning appointment has ended. Should you have any delicate or sensitive items in your home please notify our office representatives as we will instruct our cleaning consultants not to touch those items. If an item is damaged by our cleaning consultant we ask that you do not throw the item away as Green Candy will need to take photographs of the item for insurance purposes. If a receipt is not available for the damaged item and it is clear that the item has been damaged by a Green Candy employee, Green Candy will purchase a replacement of equal value. Green Candy does not take responsibility for items damaged prior to a cleaning. Green Candy does not take responsibility for items that require special cleaning instructions if those cleaning instructions were not given to us. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment or damages that we cannot physically inspect.
COMPUTER/ELECTRICAL WIRES
As we aim to handle all items in your home with care and we know that computer wires, cables and cords can be delicate. Our in-depth cleanings require that we may have to lift or slightly move these items as dust accumulates heavily in these areas. Please notify us if contact with these wires, cables and cords can disconnect your computer system. If so we will ask our cleaning consultants to skip these areas.
SATISFACTION POLICY
We proudly stand behind our work. Should you have any comments regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home within 24 hours to re-clean the areas of concern. While we are unable to issue refunds, if necessary, we are happy to re-clean any areas of concern.
Unless indicated otherwise, we will clean every area in your home according to the following list, to the best of our ability in the cleaning time that you have requested. Exceptions and special instructions are indicated below the service list.
Living Spaces, Bedrooms & General Areas
Dust furniture, furnishings & window sills
Clean Floors
Empty wastebaskets
Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
Spot clean walls as neededClean Floors
Kitchen
Clean counters, sinks/stovetops, tables & small appliances
Clean Floors
Wipe down face of dishwasher, refrigerator, oven doors
Cabinets (outside only)
Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
Spot clean walls as needed
Bathroom
Thoroughly clean counters, toilets, sinks and bathtub/shower
Clean floors
Cabinets (outside only)
Doors, frames, window frames, light fixtures (with step stool provided), vents, fans, & baseboards as needed
Spot clean walls as needed
AREAS WE DO NOT SERVICE
As it is our goal to always provide our clients with outstanding service due to the safety of our cleaning consultants and the utmost concern of your delicate items we can not provide the following services:
Moving for any furniture
Cleaning homes that have been infested with bed bugs
Cleaning large areas of floors by hand
Use of ladders higher than 3 feetCleaning of cat litter boxes
Handling of pet feces
Cleaning of fireplaces
Hand washing clothes
Providing laundry services when the laundry facilities are not located inside your building
Cleaning outside of windows that do not flip forward
Cleaning outside of larger than standard size windows. Standard size windows are 40" width by 60" height
Stepping on kitchen counters to clean the top of cabinets
Reorganizing clothing closets. We only clean the bottom of closet floors
Lifting or moving of heavy items
Cleaning inside of toilettes without a proper toilette brush.
PAYMENT TERMS
Green Candy only accepts payment via credit card. We gladly accept American Express, Visa, MasterCard and Discover. The client has authorized Green Candy to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client. The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should Green Candy not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject to a $15.00 late payment fee.
SPECIAL REQUEST
Unless otherwise requested the following areas will not be serviced in general cleanings: Inside of the refrigerator , inside of the stove , outside of windows and laundry services. Per your request we will glady provide the above services. Please be aware that the above services add addtional time to your cleaning appointments which will result in additional charges.
ESTIMATED CLEANING TIMES
Every home is different and requires different cleaning times. As we do not perform in home estimates for our general cleanings and/or first time cleanings our phone estimates are based on the information each client gives our office representatives. Often upon arrival to the home and after a walk through of the space it can be determined that the appointment will require additional time to clean the entire space. If additional time is needed Green Candy will always call the client before the end of the appointment. If the client authorizes the additional time requested by Green Candy the client understands that additional charges will be incurred. If the client does not authorize the additional time requested the client understands that Green Candy will complete the job to the best of their ability. The client also understands that if they do not approve the additional time that the entire home may not be cleaned and that Green Candy will clean priority areas given by the client first.
Note : If the appointment requires additional time and Green Candy cannot contact the client during the duration of the appointment, Green Candy will leave the appointment at the end of the scheduled cleaning time and will complete the job to the best of the cleaning consultant's ability.
Note : All intial cleanings generally take longer as it is the first time we are cleaning your home.
SUPPLIES & EQUIPMENT
Green Candy cleaning consultants arrive equipped with basic cleaning products manufactured by eco-friendly, socially responsible companies. We require that you have basic cleaning tools in your home such as a broom and dust pan, a sponge mop and bucket, a toilet bowl brush, a step stool, garbage bags and a vacuum cleaner. Green Candy can supply these tools (with the exception of a vaccum cleaner) for an additional fee. Please let us know when you book your appointment if we will need to supply you with any such tools. In addition, please be aware that if proper cleaning tools are not provided or if the cleaning tools provided are not quality tools, they may effect the quality of the job performed and the time it takes to complete the job.
CANCELLATION, RESCHEDULING AND NON-ENTRY POLICY
We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 48 (business) hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment within less than 48 (business) hours of your scheduled appointment, you will incur a $35 cancellation feeper scheduled cleaning consultant .
OFFICE HOURS
Our standard office hours are Monday through Friday 9:00 a.m. - 5:00 p.m. and Saturday 9:00 a.m. - 11:00 a.m. and we welcome your calls.
FOUL WEATHER POLICY
In the event a Green Candy employee cannot clean your home due to extreme weather conditions, although we are unable to issue a refund we will gladly reschedule your appointment to the next available cleaning day. In most case your appointment will be reschedule within 3-5 days after the original appointment date.
SAFETY POLICY
Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 30", and lifting objects weighting more than 20 pounds. We do not clean bodily fluids, pet accidents or any other substance which may pose a health or safety hazard to our employees. Green Candy reserves the right to remove an employee from a job site at any time if safety is of concern or if integrity is in question.
NO BLEACH POLICY
Though Green Candy only uses non-toxic cleaning products when performing services on occasions we have been asked if provide by the client to use Chlorine Bleach. Due to the health concerns of our cleaning consultants and to adhere to our green philosophy Green Candy will not use any Chlorine Bleach when performing cleaning or laundry services. We will gladly use a non-toxic chlorine free bleach if provided by the client.
FIREPLACES
Due to the health risks associated with the inhalation of soot, Green Candy does not clean soot from fireplaces. We will gladly clean around the fireplace. Should you require fireplace cleaning, Green Candy can suggest a reputable company to assist you.
WINDOW CLEANING
We understand that window cleaning can be a very important part of having a thorough cleaning. Window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can be very dangerous for our cleaning consultants. To assist in our employees safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, Green Candy does not take responsibility for windows damaged during window cleaning services.
LAUNDRY (NO LIABILITY CLAUSE)
There may be times in which a client may require Green Candy to perform laundry services. We are happy to assist with this service however please be aware that due the delicate nature of this service Green Candy does not assume responsibility for any laundry damages . As a precaution we advise that you presort your laundry and that you do not include delicate or dry clean only items in your laundry bags. By providing only sheets and towels for this service this drastically reduces the possibility for laundry damages. Additionally, the client understands that laundry services will add an additional hour or more to the appointment time. We require that you provide all laundry detergent and necessary monies for operating laundry machines. Please leave all laundry supplies in a clearly visible area.
PETS
At Green Candy we understand how important your pets are to you. We are a pet friendly company and will gladly receive special instructions regarding your pet's safety. We do ask however if your pet/pets becomes stressed or agressive when around unfamilar people that you contain them in a locked area during the cleaning. Due to health concerns, Green Candy cannot allow their cleaning consultants to handle any pet feces.
DAMAGES
Green Candy cleaning professionals treat your home with the utmost respect. However, due to the nature of our business, accidents can happen. Should a damage occur to your property during a Green Candy appointment, please notify our office immediately after the cleaning appointment has ended. Should you have any delicate or sensitive items in your home please notify our office representatives as we will instruct our cleaning consultants not to touch those items. If an item is damaged by our cleaning consultant we ask that you do not throw the item away as Green Candy will need to take photographs of the item for insurance purposes. If a receipt is not available for the damaged item and it is clear that the item has been damaged by a Green Candy employee, Green Candy will purchase a replacement of equal value. Green Candy does not take responsibility for items damaged prior to a cleaning. Green Candy does not take responsibility for items that require special cleaning instructions if those cleaning instructions were not given to us. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment or damages that we cannot physically inspect.
COMPUTER/ELECTRICAL WIRES
As we aim to handle all items in your home with care and we know that computer wires, cables and cords can be delicate. Our in-depth cleanings require that we may have to lift or slightly move these items as dust accumulates heavily in these areas. Please notify us if contact with these wires, cables and cords can disconnect your computer system. If so we will ask our cleaning consultants to skip these areas.
SATISFACTION POLICY
We proudly stand behind our work. Should you have any comments regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home within 24 hours to re-clean the areas of concern. While we are unable to issue refunds, if necessary, we are happy to re-clean any areas of concern.
|
|
